Thornton's Rafting Resort & Campgrounds

Reviews about Thornton's Rafting Resort & Campgrounds

• 1 / 5

  By Elayna Camarillo
  Kathy and her team do not know how to run a business or treat customers. Their bookkeeping system is a notepad and pencil with random chicken scratches everywhere. They do not communicate with one another about anything. They also charge different amounts for the same activities and do not give receipts. We had nothing but problems from day one. They completely messed up our paintballing, camping, and rafting reservations. We called a month in advance with our definite numbers and made our reservations. They claim we did not because there was no note of it in their professional notepad. Kathy stated that it was the "most fucked up rafting trip ever scheduled," For all of the troubles, Kathy offered a bar tab on our last night. We went up to the bar later that night to see if the bar tab was still available. Kathy was outside smoking a cigarette. One person and I went up and said, "Hi, excuse me, we were just wondering if we still had a bar tab for tonight." Kathy does not look us in the eyes or say a word. She continues smoking her cigarette, tilts her chin up, and shakes her head at us with a scowling look on her face. We said "Okay, thank you." and walked away.
  
  Our last night there, Jolene also had the audacity to accuse our group of underpaying. That we only paid for 9 people total for rafting and 10 people went. She was rude and accusatory towards our group when their inconsistency and lack of communication made everything disorganized. It was impossible for us to cheat them out of their money since we could not even be scheduled for anything until we paid.
  
  Their rude, accusatory tone, foul language, disorganization, and lack of communication were by far the worst I have ever dealt with in customer service and on any camping trip. We have been doing this annual camping trip for 6 years. We understand it was a big group (16 people) checking in at different times with different activities being paid for by each. HOWEVER, the way they conducted themselves was inexcusable, and the campground we normally go to, Kosir's, as never had any issues. When we're spending over $1,000 at your establishment, pre-booked everything in advanced as we were directed to, and communicated with you through out the process to try to make it as easy as possible, we definitely deserve better treatment than we received.
  
  Do yourself a favor, drive 5 minutes up the road and go to Kosir's instead. The only positive I have about this place was the fun, energetic rafting and paintballing guides. They were awesome. Kathy and Jolene, on the other hand, were horrible.
  September 27, 2016
• 5 / 5

  By Denise Lensmire
  Had a ton of fun rafting on the Menominee river with Tim!
  September 23, 2016